Manager, GDS Automation, Support

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $72.6k - $109k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Lead, coach, and develop a team responsible for GDS administration, automation support, agent configuration, and operational technology services • Manage and maintain PCCs, OIDs, branch structures, office profiles, and point-of-sale configurations • Configure and support agent work environments, sign-in credentials, user profiles, access permissions, and security controls • Maintain GDS settings and operational configurations supporting reservation processing, ticketing, quality control, and traveler servicing • Support onboarding, setup, and maintenance of agent profiles and operational workstations • Establish team priorities, workload management, and service level expectations • Develop, maintain, and optimize GDS scripts, macros, and automation tools • Support automation initiatives for booking, ticketing, servicing, and fulfillment workflows • Create and manage point-of-sale automation configurations • Analyze workflows and identify opportunities to increase automation and operational efficiency • Test and deploy scripts, automation enhancements, and configuration updates • Administer GDS queues and workflows for reservations, ticketing, schedule changes, exchanges, and servicing • Monitor queue performance and routing • Troubleshoot GDS errors, automation failures, profile issues, queue exceptions, and access concerns • Serve as the escalation point for GDS configuration, scripting, and operational support issues • Work with GDS support teams on vendor-level issues • Manage web-service connections and integrations between the GDS and related travel technology platforms • Support connectivity with Sabre, Amadeus, Concur Travel, Atriis, Deem, Kayak for Business, Compleat, iQCX, and Umbrella Faces • Participate in system testing and user acceptance validation • Review GDS releases and enhancements for operational impact • Document configuration standards, scripts, troubleshooting procedures, and support processes • Recommend enhancements improving agent productivity, operational efficiency, and automation rates • Partner with Operations, Agent Services, Online Booking, Mid-Office, and Travel Technology teams

🎯 Requirements

• 5-8 years of experience supporting GDS environments within a Travel Management Company (TMC) or corporate travel organization • Previous experience leading, mentoring, or supervising technical, operational, or support teams • Strong hands-on experience with GDS scripting and automation • Strong hands-on experience with point-of-sale configuration • Strong hands-on experience with PCC and OID administration • Strong hands-on experience with agent profile setup and maintenance • Strong hands-on experience with queue management and workflow automation • Strong hands-on experience with user access administration and support • Strong troubleshooting, analytical, and problem-solving skills • Ability to work independently in a remote environment while supporting multiple operational teams • Preferred: Experience with Concur Travel, Atriis, Deem, and Kayak for Business • Preferred: Experience supporting Compleat, iQCX, or other mid-office automation platforms • Preferred: Knowledge of web services, APIs, and travel technology integrations • Preferred: Familiarity with quality control, auto-ticketing, and fulfillment automation workflows • Preferred: Experience supporting multi-GDS travel environments

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance • Remote work arrangement