Travel Support Specialist

🕒 July 31

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Assist Travel Advisors in providing exceptional service to Andrew Harper members • Check rates and availability for cruises, trains, hotels, air, insurance, and related travel services • Follow up on outstanding leads, quotes, and inquiries • Provide out-of-office coverage when an advisor is unavailable • Attach confirmations, itineraries, vendor invoices, and other required documentation to reservation cards • Contact members on behalf of advisors to maintain communication and request additional information • Confirm and update member information in ClientBase • Send confirmations requiring invoicing to accounting • Process advisor changes and cancellations in ClientBase and create back-office quality-control tasks • Conduct weekly calls with advisor teams to review leads and set ClientBase reminders and tasks • Generate Umapped itineraries and other documents for Travel Advisors • Assist with costing forms and margin accuracy to support revenue • Serve as first point of contact for member calls, emails, web requests, and out-of-office coverage when assigned advisors are unavailable • Attend department and company-wide meetings and contribute to events • Support colleagues, participate in discussions, share experiences, and help build consensus • Provide updated information on company matters as requested • Respond to client concerns and help prevent escalation

🎯 Requirements

• Minimum of 2+ years of travel advisor experience • Luxury leisure travel experience and knowledge strongly preferred • GDS (Sabre) experience preferred but not required • High School Diploma or equivalent required • College degree strongly preferred • Willingness to learn and grow and remain flexible to changes • Strong attention to detail and sales ability • Ability to positively represent, support, and contribute to Andrew Harper’s business • Strong oral and written communication skills • Ability to apply creative and critical thinking to understand needs and find cost-effective solutions • Competence using standard office tools and Microsoft Office, including Word, Excel, and MS Outlook • Experience with ClientBase software and Umapped and other itinerary tools • Excellent organizational and time management skills • Positive attitude and ability to smile under all circumstances • Ability to diffuse and respond to client concerns to avoid escalation • Trustworthy, honest, and maintains strong personal integrity • Ability to coordinate work schedule with supervisor • Team-oriented approach and willingness to support colleagues • Ability to communicate respectfully and thoughtfully by phone, email, text, and other modes

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • Potential eligibility for incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance