Service Delivery Lead

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🕒 June 24

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AccessPay

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

AccessPay is a leading financial technology company based in Manchester, UK, that specializes in payment automation and bank integration solutions. Founded in 2012, the company provides a platform that automates payments, collections, and bank statement retrievals. AccessPay is trusted by over 1,000 organizations globally to enhance the efficiency, security, and compliance of their finance operations, catering to a wide array of industries including financial services and more. Their solutions help organizations reduce fraud and human error, streamline financial workflows, and ensure compliance with regulatory standards such as ISO 20022. AccessPay's platform offers connectivity with over 16,000 banks and major ERP systems, supporting a variety of payment types including BACS, CHAPS, SWIFT, and SEPA.

📋 Description

• Lead, motivate and inspire the growing team of Service Delivery Managers • Create and maintain trusting and long-lasting relationships with customers • Ensure customers achieve the expected value from the product • Work with Head of Service Delivery to embed new processes • Manage a small portfolio of enterprise clients • Take responsibility for the development of Service Delivery Managers • Own Incident Management within AccessPay • Handle client escalations of high-impacting incidents • Gain a good understanding of AccessPay Products and clients’ business needs • Accountable for the service delivery by using Incident and Problem management principles

🎯 Requirements

• Successful track record of building and growing Service Delivery teams in a customer-facing environment • Previous experience of owning Incident management and building out reporting and tracking capabilities • Financial servicing experience in the payments or card space would be an added bonus

🏖️ Benefits

• Free Gym Membership with Pure Gym • EMI Share Options Scheme • Season Ticket Loan (available upon completion of probationary period) • Health Shield Cash Plan (available upon completion of probationary period) • Cycle to Work Scheme • Birthday off work • Free breakfast & lunch food when in the Manchester office • Discounted Parking - £5 at City Tower • Access to training – both internal and external • Workplace Pension