Client Solutions Consultant

Job not on LinkedIn

November 9

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Accordant

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Healthcare Insurance • B2B

Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.

201 - 500 employees

Founded 1995

⚕️ Healthcare Insurance

🤝 B2B

📋 Description

• Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients • Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions • Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans • Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals • Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed • Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams • Participate in and contribute technical insights to annual business reviews and other key touchpoints • Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible • Proactively identify and mitigate risks to system performance and client satisfaction • Continuously refine and share internal best practices and scalable solutions for technical account management

🎯 Requirements

• 2+ years hands-on consulting experience with Sage Intacct or Acumatica • 1+ years proven experience working directly with clients in a technical advisory or account-facing capacity • 1+ years of previous experience demonstrating product functionality to clients • Working knowledge of accounting or financial workflows • Strong diagnostic, troubleshooting, and problem-solving skills • Effective communicator with the ability to translate complex technical concepts to non-technical audiences • Familiarity with client lifecycle management and comfort participating in both strategic and tactical conversations • Experience supporting clients in the construction or professional services industries (Preferred) • Experience working with Salesforce or similar tools for case and relationship management (Preferred) • Exposure to process improvement frameworks (e.g., Six Sigma, LEAN) (Preferred) • Ability to lead or contribute to technical workshops and webinars (Preferred)