Client Success Manager – Relationship Management

Job not on LinkedIn

November 9

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Accordant

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Healthcare Insurance • B2B

Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.

201 - 500 employees

Founded 1995

⚕️ Healthcare Insurance

🤝 B2B

📋 Description

• Cultivate strategic relationships to understand evolving needs and identify opportunities for growth • Ensure smooth transition from implementation to post-live status • Prepare and deliver comprehensive annual/quarterly business reviews for clients • Conduct regular cadence check-ins across an established book of business (+100 clients) • Manage inbound client requests, including de-escalation needs, questions related to integration opportunities, third-party software solutions, and Accordant’s proprietary software solutions and serve as a liaison across departments for resolution • Identify potential upsell leads and work closely with sales team to ensure correct solution is in place for client needs

🎯 Requirements

• 3+ yrs Client Experience / Success / Customer Service background with a proven track record in both sales and client retention • 2+ years experience with Sage Intacct • 1+ yr of Experience Managing a large book of business (100+ clients) • Ability to navigate complex or escalated client relationships • Ability to multi-task with strong prioritization skills • Exceptional communication skills (verbal and written) to multiple levels of organizations, inclusive of C-suite • Ability to navigate ambiguity and build upon current processes to maximize efficiency • Previous experience with client metrics such as NPS, CSAT, and Voice of the Customer Data, and Client Health Scores • Knowledge of the construction industry • Proficiency in Salesforce • 1+ yr Software / SaaS experience in a sales-focused role.