Client Success Renewal Manager

Job not on LinkedIn

November 21

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Accordant

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Healthcare Insurance • B2B

Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.

201 - 500 employees

Founded 1995

⚕️ Healthcare Insurance

🤝 B2B

📋 Description

• Lead the team responsible for subscription renewals and minimize churn • Evaluate, standardize, and continuously improve the renewal strategy • Oversee accuracy of renewal quotes and ensure high-quality output • Collaborate with partners to meet process requirements and ensure quality client outcomes • Maintain strong rigor around renewal timelines and contract visibility via Salesforce • Support team members with complex renewals and client escalations • Develop and monitor KPIs, including renewal rate, churn, expansion, and contraction

🎯 Requirements

• 1+ years managing a team in Customer Success, Renewals, or SaaS function • 2+ years in a client-facing communications role, preferably managing relationships • Strong understanding of SaaS financials (ARR/MRR, churn, expansion revenue) • Proven ability to build and optimize processes in a high-growth environment • Experience working with Salesforce (or similar CRM) to manage workflows • Exceptional communication skills and ability to work with senior leadership • Strong problem-solving skills; ability to translate data into recommendations