Field Service Engineer

October 17

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Accuray

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We work passionately to expand the curative power of radiation therapy to improve as many lives as possible. #AccurayExpandRT #CyberKnife #Radixact #TomoTherapy #AccurayExchange

501 - 1000 employees

Founded 1990

💰 Post-IPO Debt on 2016-01

📋 Description

• Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites • Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities • Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention • Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirementsMaintain complete and timely documentation of work activities • Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling • Assist in the training of other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required • Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required • Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing • Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training • Assist in the review and development of service documentation • Assist in identification and development of field support tools and test equipment

🎯 Requirements

• Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered • Successful candidates will demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory • The demonstrated ability to communicate complex information to a wide range of audiences including executive level management • Strong system level troubleshooting skills • Strong computer skills with an understanding of basic networking • Ability to lift up to 50 pounds and work in a physically active environment • Previous experience in large medical device field service strongly preferred • Bachelor’s degree in engineering • Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities