Acronis
Cybersecurity • SaaS • Enterprise
Acronis is a global leader in cyber protection, offering integrated solutions for data backup, cybersecurity, and disaster recovery for businesses and service providers. The company is recognized for its comprehensive security capabilities, including managed detection and response (MDR), AI-powered email and cloud application security, and advanced endpoint management. Acronis also provides training and certifications for managed service providers (MSPs), enhancing their cybersecurity skills and knowledge.
1001 - 5000 employees
Founded 2003
🔒 Cybersecurity
☁️ SaaS
🏢 Enterprise
💰 $250M Private Equity Round on 2022-07
Support Specialist, Spanish
Job not on LinkedIn
October 7
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
Acronis
Cybersecurity • SaaS • Enterprise
Acronis is a global leader in cyber protection, offering integrated solutions for data backup, cybersecurity, and disaster recovery for businesses and service providers. The company is recognized for its comprehensive security capabilities, including managed detection and response (MDR), AI-powered email and cloud application security, and advanced endpoint management. Acronis also provides training and certifications for managed service providers (MSPs), enhancing their cybersecurity skills and knowledge.
1001 - 5000 employees
Founded 2003
🔒 Cybersecurity
☁️ SaaS
🏢 Enterprise
💰 $250M Private Equity Round on 2022-07
📋 Description
• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients • Provide timely & accurate status updates to customers and relevant internal stakeholders • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system • Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
🎯 Requirements
• Fluent French and Spanish (both verbal and written, Upper Intermediate as minimum) • Knowing Portuguese, French or Italian would be a plus • Ability to analyze technical issues • Ability to convey technical information effectively • Excellent analytical skills • Exceptional customer service approach • Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)
🏖️ Benefits
• Health insurance • Professional development opportunities
Apply NowSimilar Jobs
October 7
Customer Success Analyst at Vobi, enhancing client engagement in the construction industry. Responsible for onboarding clients and improving platform usability.
🗣️🇧🇷🇵🇹 Portuguese Required
October 3
Customer Success Analyst ensuring client satisfaction in the construction industry by improving product adoption and client onboarding processes. Collaborating with teams to enhance user experience through KPIs monitoring.
October 3
Assistente de Suporte ao Cliente orientando sobre importação de medicamentos. Garantindo clareza na documentação e suporte aos pacientes.
🗣️🇧🇷🇵🇹 Portuguese Required
October 3
Customer service role at ClickCannabis assisting clients via digital channels and maintaining relationships. Focused on sales and collaboration to achieve goals.
🗣️🇧🇷🇵🇹 Portuguese Required
September 29
Customer service and insurance sales for Grupo Camilla Terra consultancy; handle supplier queries, document management and system data entry to support client needs.
🗣️🇧🇷🇵🇹 Portuguese Required