Network Operations Manager

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Activate Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

🚗 Transport

B2B • Insurance • Transport

Activate Group Limited is a technology-driven accident management service provider that partners with major insurers and fleet operators in the UK. The company focuses on delivering efficient, cost-effective claims and repair journeys, handling everything from first notification of loss (FNOL) to repair management and vehicle recovery. With a commitment to optimizing claims processes through technology and an extensive repair network, Activate Group aims to reduce downtime and manage costs for its clients across personal and commercial lines.

📋 Description

• Responsible for delivery of assigned client SLA’s • Daily responsibility for the performance of repairers within an assigned area • Onboarding network repairers as required to provide optimal coverage and repair capacity • Managing operational performance of repairers across the Network Operations Team • Managing systems as appropriate to ensure delivery of data and performance metrics • Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting • Ensuring repairers meet all requirements of the business regarding compliance and documentation • Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans • Build and maintain strong relationships with repairers • Attend meetings and provide positive input into client review meetings and client liaison • Enhance the business profile with repairers inside and outside the repair network • Manage and assist in customer complaint resolution • Attend internal and external meetings as required

🎯 Requirements

• Minimum of 5 years’ experience within a similar role • Experience of implementing and improving processes and procedures • Analytical skills with the ability to find solutions with data • Motivated with a desire to succeed on a personal and professional level • Ability to plan, manage and work on own initiative • Knowledge of collision repair process and methods • Background in collision repair sector • Good communication skills, both written and verbal • Ability to exceed targets on a consistent basis • Ability to think analytically, be a good problem solver, but to react effectively to scenarios in a pressured environment • Desirable (but not essential): Full UK Driving Licence • Recent experience in automotive engineering or bodyshop estimating / management • Knowledge of Audatex and other estimating systems • Knowledge of the working practices of insurers with regard to motor claims

🏖️ Benefits

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone