Senior Manager, Customer Success

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Acuity Insights

WebsiteLinkedInAll Job Openings

Education • Science • Healthcare Insurance

Acuity Insights is a company focused on enhancing the educational experience of applicants and students across various programs. Through its innovative platforms, including One45 and Casper, Acuity provides holistic admissions tools and analytics solutions that aim to identify potential leaders, improve student success, and manage health sciences programs efficiently. Trusted by over 600 educational partners worldwide, Acuity Insights enables institutions to measure applicants' social intelligence, professionalism, and alignment with educational missions, ultimately facilitating a pathway to success from admissions to graduation.

51 - 200 employees

Founded 2014

📚 Education

🔬 Science

⚕️ Healthcare Insurance

💰 Private Equity Round on 2021-08

📋 Description

• Lead our Assessments Customer Success team, which today supports Casper and will soon expand to include new assessment products as they go to market. • Guide both the day-to-day rhythm of the Assessments CS team and the longer-term systems that enable Customer Success to scale across products and markets. • Your leadership helps ensure every partner feels confident, supported, and set up for long-term success. • Prepare CS to scale internationally, doubling our presence in Australia and establishing readiness in the UK, Saudi Arabia, and beyond, ensuring every partner experiences Acuity’s hallmark care and consistency. • Develop segmentation models, renewal and expansion frameworks, and scalable account practices that prepare CS to support partners adopting multiple Acuity modules. • Transitioned Casper and other assessment products onto the new platform with minimal disruption, ensuring partners feel supported, heard, and confident.

🎯 Requirements

• Delivered measurable growth through retention and expansion, treating NRR as a north star. • Shaped account strategies, built renewal and expansion models, and influenced executive decisions with data-backed recommendations. • Led with empathy and pacing, guiding teams through transformation without losing trust, humour, or energy. • Supported customers across markets, balancing local nuance with global consistency. • Partnered with Product, Engineering, and Growth as a peer leader, translating client needs into business action. • Balanced care and accountability, coaching people to grow in capability and confidence while delivering results.

🏖️ Benefits

• Health and dental coverage from day one (for you and your dependents). • Self-directed vacation (typically 4–6 weeks annually) plus a two-week company-wide closure each December. • Parental leave top-up for 16 weeks beyond EI. • $3,000 annual learning budget, plus mentorship and peer learning opportunities. • Access to employee stock options so you benefit from the growth you help create. • Remote-first across Canada, with up to six weeks per year to work internationally. • GRSP matching of up to 2%.