Product Operations Manager

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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AcuityMD

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Healthcare Insurance • SaaS • Enterprise

AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Partner with Product Managers to ensure each initiative has clearly defined success criteria and measurable outcomes prior to development. • Collaborate with Engineering to ensure accurate instrumentation and reliable collection of product metrics, making data accessible and actionable for the broader Product team. • Maintain and evolve product dashboards and reporting mechanisms to track adoption, engagement, and success of our product offerings against defined goals. • Analyze and communicate insights from product data, surfacing trends, risks, or opportunities that inform roadmap prioritization and product strategy. • Monitor usage and engagement data to identify early warning signals (e.g., low adoption, feature underperformance, or churn risk) and coordinate appropriate follow-up actions with Product Management, Design and Engineering. • Foster visibility and consistency in how product work is planned, tracked, and measured. • Maintain up-to-date initiative tracking and operational dashboards (e.g., Jira or equivalent tools) that provide leadership and cross-functional teams with clear, accurate information on product progress and target milestones. • Enable creation of internal product roadmaps and reporting to give leadership and stakeholders a clear view of plans, status, and outcomes. • Facilitate operational readiness and alignment between Product, Design, and Engineering, including adherence to release criteria, and alpha/beta tracking. Assist Product Managers with execution of alpha and beta programs. • Support evaluation, implementation, and adoption of tools that inform prioritization, and improve visibility across the Product organization. • Partner with Product Marketing, Business Operations and Finance, and Go-to-Market teams to ensure product information is effectively communicated across teams. • Coordinate structured reviews of internal and external feedback (e.g., customer input, feature requests, etc) to ensure signals are captured, synthesized, and integrated into prioritization discussions.

🎯 Requirements

• 3-5+ years experience in product operations, product delivery, or product analytics in a B2B SaaS environment. • Demonstrated ability to identify and employ systems that improve visibility, accountability, and product delivery effectiveness. • Experience with product analytics tools (e.g., Amplitude, Mixpanel) and product management or agile tools (e.g., Jira, Productboard, Aha) to track progress and measure outcomes • Comfortable defining and interpreting metrics. Able to connect quantitative data with qualitative insights to inform product decisions. • Excellent cross-functional communication skills. Capable of translating information between Product, Engineering, Design, and Go-to-Market audiences. • Confident operating in ambiguous, fast-moving environments; able to prioritize effectively, clarify expectations, and escalate when needed.

🏖️ Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.