Acumatica
SaaS • Enterprise • Finance
Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.
501 - 1000 employees
Founded 2008
☁️ SaaS
🏢 Enterprise
💸 Finance
💰 $25M Series C on 2018-06
Customer Success Manager
November 26
Acumatica
SaaS • Enterprise • Finance
Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.
501 - 1000 employees
Founded 2008
☁️ SaaS
🏢 Enterprise
💸 Finance
💰 $25M Series C on 2018-06
📋 Description
• Serve as the primary point of contact for a portfolio of Acumatica customers. • Drive adoption of Acumatica solutions. • Achieve world-class NPS/CSAT scores and retention goals. • Conduct regular business reviews. • Own and manage customer escalations. • Act as a trusted advisor and share best practices.
🎯 Requirements
• 5+ years of SaaS or ERP experience, preferably in Customer Success, Account Management, Implementation, or Support roles. • Excellent oral and written communication skills. • Ability to work efficiently and effectively in a remote/distributed environment. • Strong listening and problem-solving skills. • Experience managing high-stakes accounts and subscription renewals. • Quick learner who enjoys mastering new software and sharing knowledge. • Comfortable interacting with C-Level executives. • Ability to prioritize effectively and manage diverse workloads.
🏖️ Benefits
• Annual bonus • Stock options • Paid time off • Flexible work arrangements • Professional development opportunities
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