Client Services Agent

November 3

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Acumen Fiscal Agent

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Government • B2B • HR Tech

<Acumen Fiscal Agent> is a long-established fiscal intermediary that partners with Medicaid and other funding programs to support self-directed home care. It helps participants and participant-employers remain in their homes by managing employer-related financial responsibilities including payroll, tax withholding and reporting, W-2/1099 preparation, budgeting/authorization tracking, and Electronic Visit Verification (EVV). Acumen serves individuals with developmental, intellectual, and physical disabilities, aging adults, and veterans across state and federal programs, and works with managed care organizations and county and veteran programs to administer funding and administrative services.

51 - 200 employees

Founded 1995

🏛️ Government

🤝 B2B

👥 HR Tech

📋 Description

• Provide exceptional support to clients via phone, email, and chat • Assist clients in understanding and navigating our financial products and services • Resolve client issues and concerns efficiently, ensuring their satisfaction • Document client interactions accurately in our system • Collaborate with internal teams to ensure comprehensive client support • Offer feedback on service trends to further enhance the client experience • Conduct follow-ups with clients to ensure complete satisfaction and resolve any lingering issues

🎯 Requirements

• - Must be able to work remotely • - Excellent verbal and written skills • - Strong problem-solving abilities and attention to detail • - Previous experience in customer service or client support is preferred • - Familiarity with financial services or a relevant industry is a plus • - Ability to work independently in a remote setting • - Experience with customer relationship management (CRM) tools is beneficial • - Strong organizational skills and capacity to manage multiple tasks • - Strong knowledge of excel and computer systems

🏖️ Benefits

• **♥️What's in It for You?** • - **16 paid holidays, including your birthday!** We believe celebrating you is just as important as the work you do. • - Paid Time Off and Paid Sick Time • - Employee Recognition Program • - Employee Assistance Program • - Referral Program, get extra rewards for referring your friends to work with Acumen! • - Paid Parental Leave • - Be a part of a mission driven culture where you can make a real impact • - Medical, Dental & Vision coverage • - 401(k) with company match • - Voluntary benefits, including Pet Insurance