Client Services Agent

Job not on LinkedIn

November 4

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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Acumen, LLC

WebsiteLinkedInAll Job Openings

Government • Healthcare Insurance • Research

Acumen, LLC is a data and research firm that provides impartial, data-driven analysis and technical support to government agencies, primarily focusing on health care and social policy programs. They leverage extensive data resources to offer policymakers valuable insights on various topics, including payment policies, quality measurement, drug safety, and health care fraud. Their goal is to empower policymakers with customizable data tools and support for informed decision-making in managing government health and social services.

501 - 1000 employees

🏛️ Government

⚕️ Healthcare Insurance

📋 Description

• Enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization • Inbound and outbound phone calls and emails • Processing paperwork and manual data entry into multiple databases with a high degree of accuracy • Ensuring compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes • Developing strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations • Working collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion • Managing a fluctuating volume of calls and emails • Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments

🎯 Requirements

• At least one year of experience with data entry (manual keying in of information into databases) • Works well independently with limited supervision • Works as a self-starter with effective communication skills • Ability to work in a fast paced environment • Prior experience in customer service and/or client relations • Ability to handle fluctuating inbound and outbound call volume • Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays • Experience working with multiple applications simultaneously • Ability to prioritize and handle competing requests successfully • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs • Patience, perseverance, and follow through mentality • Ability to communicate both orally and in writing in a professional manner • Attention to detail and critical thinking skills • The ability to handle responsibility with limited supervision • High standard of integrity • Ability to use basic math skills • Demonstrates excellent organizational skills, time management, and task orientation • Good interpersonal communication skills • Ability to handle and accommodate complex clients • Must be able to plan for and meet multiple deadlines • High school diploma or equivalent with some college preferred (or equivalent work experience)

🏖️ Benefits

• medical, dental and vision coverage • generous paid time off • incentive bonuses to those who qualify