Principal Workfront Consultant

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August 8

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Acxiom

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B2B • eCommerce • Marketing

Acxiom is a leading data service provider that specializes in leveraging data management, identity resolution, analytics, and martech services to help businesses enhance their marketing efforts. With a commitment to the ethical use of data, Acxiom offers solutions across various industries such as automotive, healthcare, telecommunications, financial services, and retail. Their expertise aids in optimizing marketing strategies to acquire, retain, and grow customer relationships. Acxiom partners with renowned platforms such as Adobe, Salesforce, and Snowflake to drive data-driven marketing and enable digital transformation for their clients.

1001 - 5000 employees

Founded 1968

🤝 B2B

🛍️ eCommerce

📋 Description

• The Principal Workfront Consultant (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client’s Adobe Workfront investment. • This role is the technical lead for Adobe Workfront engagements. • You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction and loyalty. • This role requires a strategic mindset to understand complex business needs, while providing hands-on guidance for optimizing Workfront and implementing best practices. • Develop and execute comprehensive success plans that align Workfront capabilities with client business objectives. • Recommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processes. • Recommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systems. • Provide expert guidance on Workfront architecture, scalability, performance optimization, and security best practices. • Stay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement. • Able to take client business objectives and turn them into comprehensive Value Realization programs (e.g., success metrics, measurement frameworks, and timeline milestones). • Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives. • Proactively identify and communicate value realization opportunities and risks to the client. • Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value. • Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with the overall business strategy. • Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines. • Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers. • Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills. • Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards. • Support the consulting team in developing value realization briefs, success statements of work, and measurement templates and tools.

🎯 Requirements

• Bachelor’s degree or relevant experience • 8+ years of consulting experience in management consulting or systems integration consulting in client-facing roles • 5 + years of hands-on experience with Adobe Workfront, including system configuration and implementation • Experience with Value Realization methodologies, ROI measurement, or business outcome tracking • Conducting client workshops and stakeholder sessions to define success criteria and value metrics • Basic understanding of business case development and value measurement frameworks • Adobe Workfront certification (Professional or Expert level) • Deep knowledge of Adobe Workfront architecture, features, and functionalities • Experience with Workfront Fusion scenarios, modules, routes, connectors, and API integrations • Understanding of project management methodologies (Agile, Waterfall, hybrid approaches) • Proficiency in database management and basic scripting languages • Experience with system integrations and data mapping processes • Client relationship management and stakeholder engagement experience • Success plan development and execution • Understanding of consulting delivery methodologies and client engagement processes • Strong analytical skills with the ability to translate data into actionable insights