Customer Success Director

🔥 7 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adaptive6

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Adaptive6 is a Cloud and AI cost governance and optimization platform for enterprises. It governs Cloud, Code, Runtime and AI to uncover "shadow waste" and hidden application inefficiencies across multi-cloud environments, data clouds (e. g. , Databricks, Snowflake), AI platforms and live workloads. It traces issues to the exact code, accelerates fixes with agentic remediation, and prevents waste before deployment. Trusted by enterprises including Ticketmaster and Bayer.

📋 Description

• Own a portfolio of strategic enterprise accounts end to end, from onboarding through adoption, value realization, renewal and expansion • Agree on savings goals at kickoff and drive remediation with customers' engineering teams • Build relationships with FinOps leads, platform engineers, VP-level cloud engineering stakeholders, CFO offices and procurement • Run quarterly executive business reviews tied to customers' targets • Lead adoption of AI cost governance, including AI and LLM spend visibility, MCP and API usage, and integrations with customers' existing AI tools • Navigate enterprise security and compliance processes, including vendor questionnaires, SOC 2 and AI risk assessments, IAM reviews and permission reviews • Represent the customer internally by prioritizing requests with Product and R&D, managing escalations, closing the loop with customers and communicating release notes • Run account operating cadence covering health, tier, lifecycle stage, renewal risk and expansion signals • Coordinate with Sales, Solutions Engineering and R&D • Develop customer references, reviews, case studies and conference talks, supported by NPS and CSAT programs • Use, improve and build AI agents and assistants to automate Customer Success work • Hire, onboard and lead US-based Customer Success Managers as the customer book grows • Create playbooks for Customer Success Managers

🎯 Requirements

• 5+ years in Customer Success or strategic account management for enterprise B2B SaaS, including 3+ years owning strategic accounts ($150K+ ACV) or leading a CS team • 3+ years working with Cloud Infrastructure, FinOps, DevOps, platform engineering, CSPM or observability personas • Comfortable discussing IAM roles, CloudFormation stacks, Kubernetes cost allocation, Terraform or Azure federated identity • Executive presence with VP and C-level sponsors, and comfort working with engineers • Ability to read usage and savings dashboards, build custom views, and defend customer health scores • Program management discipline for onboarding, escalations and EBRs, with written status, owners and dates • Hands-on experience with the modern CS stack and daily use of AI assistants and agents • Based in the US • Willingness to travel about 25% for on-site customer visits and industry events • FinOps Certified Practitioner or hands-on FinOps experience inside an enterprise (nice to have) • Experience at a cloud cost, cloud security or infrastructure platform company (nice to have) • Experience with AI and LLM spend management, including Bedrock, Azure OpenAI, Anthropic, Copilot or MCP-based integrations (nice to have) • Experience building automation or an agent that saved the team time (nice to have) • Experience growing a CS function from a small team, including playbooks, health scoring, renewal processes and hiring (nice to have)

🏖️ Benefits

• Willingness to travel about 25% for on-site customer visits and industry events

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