Account Operations Manager – West Region

🕒 August 17

🇺🇸 United States – Remote

💵 $111.8k - $167.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Adaptive Biotechnologies Corp.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $125M Post-IPO Debt on 2022-09

Healthcare • Biotechnology • Healthcare Insurance

Adaptive Biotechnologies Corp. is a leader in immune-driven medicine, aiming to revolutionize disease detection and treatment. By utilizing the adaptive immune system, the company develops diagnostic and therapeutic solutions powered by its innovative Immune Medicine platform. They offer clinical diagnostics, particularly in Minimal Residual Disease (MRD) testing, and engage in drug discovery and therapeutic development through adaptive immunosequencing technologies. Their biopharma services support the progression of clinical trials and the development of transformative medicines. Adaptive Biotechnologies leverages the complex biology of the immune system, decoding it to advance medical science and improve patient outcomes.

📋 Description

• Manage institution-specific onboarding requirements and develop customized workflows for each account. • Lead virtual or in-person trainings and support go-live readiness for diagnostic integrations. • Apply knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines. • Support internal teams and external stakeholders in aligning workflows with standards of care and institutional protocols. • Collaborate with sales and customer operations to communicate effectively with clinicians and their teams. • Partner with sales, field medical, reimbursement, digital health, and customer operations on account strategies and business goals. • Support priority internal initiatives requiring customer engagement and feedback. • Support EMR integration efforts and engage existing and prospective integration targets. • Help customers use embedded decision support tools and coordinate integrated workflow optimization. • Provide feedback to inform future integration strategies. • Build and maintain strategic customer relationships and drive satisfaction. • Educate customers on new support offerings. • Deliver timely insights on prospects and account health. • Analyze trends and provide business context for growth initiatives. • Monitor account performance metrics and inform operational improvements. • Train and guide new Account Operations team members. • Perform all other duties as assigned.

🎯 Requirements

• Bachelor's degree plus 7 years of related experience, or Master's degree plus 5 years of related experience, in healthcare operations, customer service, account management, or diagnostics/biotech. • Strong customer and patient focus with demonstrated understanding of HIPAA requirements. • Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure. • Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations. • Effective professional communication with internal cross-functional partners and external customers. • Ability to work in a team environment and influence outcomes in a matrixed organization. • Strong attention to detail and meticulous data entry skills. • Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting. • Recognized operational execution and customer-centric problem solving. • 15–20% travel required. • Daily computer use and virtual communication; ability to read, write, and communicate clearly in digital formats. • Employer is not currently sponsoring candidates requiring work authorization support. • Preferred: 2–4 years of prior customer-facing commercial experience for a regulated healthcare product.

🏖️ Benefits

• Equity grant • Bonus eligible • Remote work from home • Virtual communication tools • 15–20% travel opportunities