Addepar
Finance • Fintech • SaaS
Addepar is a comprehensive technology and data platform designed to streamline wealth management for investment professionals globally. It empowers firms with sophisticated tools to manage complex investment portfolios, offering features like data aggregation, portfolio trading, portfolio modeling, and fee tracking. With over $6 trillion in assets managed, Addepar serves a variety of financial services including wealth managers, family offices, private banks, and broker-dealers. It supports more than 45 markets worldwide and provides customizable reporting and integration solutions, facilitating better decision-making and client satisfaction.
501 - 1000 employees
Founded 2013
💸 Finance
💳 Fintech
☁️ SaaS
💰 $130M Corporate Round on 2021-11
Technical Writer II, Help Center
August 11
Addepar
Finance • Fintech • SaaS
Addepar is a comprehensive technology and data platform designed to streamline wealth management for investment professionals globally. It empowers firms with sophisticated tools to manage complex investment portfolios, offering features like data aggregation, portfolio trading, portfolio modeling, and fee tracking. With over $6 trillion in assets managed, Addepar serves a variety of financial services including wealth managers, family offices, private banks, and broker-dealers. It supports more than 45 markets worldwide and provides customizable reporting and integration solutions, facilitating better decision-making and client satisfaction.
501 - 1000 employees
Founded 2013
💸 Finance
💳 Fintech
☁️ SaaS
💰 $130M Corporate Round on 2021-11
📋 Description
• In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. You'll craft the foundational content that ensures every new user feels immediately welcome, quickly understands our products, and gains the confidence to begin their journey toward expertise. You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more. You'll research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines. Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform. Our ideal candidate is a strong technical writer and editor with a keen eye for detail. You’re eager to join our team, roll up your sleeves, and do great work. You’ll report to the Content Design Manager for the Help Center. What You’ll Do: • Develop a deep understanding of our users, products, and unique challenges • Write clear, easy-to-follow help articles and guides • Manage and prioritize incoming requests for new articles and updates • Partner with SMEs to determine the best flow and structure of your content • Facilitate productive meetings and working sessions • Run content reviews at key milestones, and participate in peer content reviews • Audit existing articles for out-of-date information, typos, and broken links • Track article engagement and address user feedback • Recommend new ways of grouping, classifying, and labeling help content • Learn and gain expertise in our design and operational tools • Help evolve the voice and tone of self-guided support
🎯 Requirements
• 2+ years of technical writing experience • An inspiring portfolio that showcases how you approach help content. Must include writing samples • Fantastic writing (American English), editing, and proofreading skills • Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows. • Familiar with design systems and editorial style guides • Familiar with Figma, Zendesk, Confluence, and Jira • Experience working with or in a customer support organization is a huge plus • Able to work independently, communicating across multiple time zones • High emotional intelligence. People enjoy working with you!
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