Senior Manager, Program Support - High School USA

Job not on LinkedIn

April 4

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote ⛰️ Colorado – Remote 🏖️ New Jersey – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Adobe

WebsiteLinkedInAll Job Openings

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

10,000+ employees

Founded 1982

📋 Description

• Lead and mentor a team of Program Support Specialists to ensure and facilitate successful program operations once students arrive in-country. • Work with Program Support Specialists to advise Local Coordinators as they navigate cultural adjustments, interpersonal and intercultural relationships, de-escalation strategies, and problem resolution. • Analyze moves and compliance data to identify LC knowledge gaps and uncover opportunities for growth, working directly with Training Manager to create new LC trainings and regularly update LC content and communications. • Identify and implement improvements to placement/move processes, tools, and methodologies to increase efficiency and effectiveness. • Monitor and evaluate team performance metrics, tracking progress and identifying areas for improvement. • Serve as the primary point of contact for on-program support needs between Local Coordinators and other departments or external stakeholders. • Ensure the team adheres to DOS program regulations, CIEE best practices and company policies. • Maintain up-to-date documentation regarding program support processes, procedures, and standards.

🎯 Requirements

• Bachelor’s degree or international equivalent. • Management experience, preferably in engaging and motivating remote teams. • Experience managing volunteers or independent contractors. • Excellent communication and interpersonal skills. • Strong organizational and time management skills. • Self-motivated and goal-oriented with the ability to overcome challenges. • Ability to adapt to changing market conditions and organizational priorities. • Proficiency in Microsoft Office and experience with CRM databases (Salesforce experience preferred). • Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture. • Ability to travel domestically AND internationally, several times per year.

🏖️ Benefits

• Paid time off and Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)