Client Engagement Manager

🕒 May 15

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Serve as primary relationship owner for assigned client accounts (post-sale) • Build trusted relationships with Quality, Regulatory, and Operational stakeholders • Lead regular business reviews, governance meetings, and communication cadences • Maintain alignment between client priorities, delivered outcomes, and future needs • Lead client onboarding and successful adoption of Advarra’s compliance intelligence software • Help clients understand outputs, findings, trends, and risk indicators • Guide clients in prioritizing actions to improve compliance posture and readiness • Monitor account health, engagement, and realized value • Support discussions related to quality operations and remediation priorities • Identify when specialized GxP expertise is required and engage internal SMEs • Act as a strategic connector between client needs and internal capabilities • Identify risks, expansion opportunities and unmet client needs • Support renewals and expansion opportunities with Commercial teams • Maintain visibility into account strategy, progress, and risks • Coordinate Commercial, Product & Technology, Delivery Operations, and SMEs to ensure successful outcomes • Resolve escalated issues across multiple stakeholders with sound judgement • Provide client feedback and market insights to improve offerings and engagement models

🎯 Requirements

• BS in Business or relevant degree or equivalent combination of education and experience • 8+ years of experience in consulting, quality and/or regulatory services or functions • 5+ years experience supporting pharmaceutical, biotech, medical device, CRO, or other regulated life science clients • Proven ability to manage complex client relationships and influence senior stakeholders • Strong communication, presentation, and stakeholder management skills • Demonstrated ability to lead cross-functional coordination and manage competing priorities • Strong consultative, analytical, and problem-solving skills

🏖️ Benefits

• Health coverage • Paid holidays • Variable bonus