Customer Success Specialist - Australia

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August 8

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AEM

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Energy • Agriculture • Government

AEM is a global leader in environmental insights and solutions, specializing in severe weather risk management, flood risk management, and wildfire risk management. The company provides advanced monitoring systems, sensors, and data collection technology to assist various industries in preparing for and responding to extreme weather events. AEM Elements™ 360 is their resilient platform that helps manage natural hazard risks efficiently. Their solutions serve a wide range of industries including agriculture, aviation, energy utilities, federal and national governments, and more, helping them safeguard communities, infrastructure, and entire industries from weather-related disruptions.

201 - 500 employees

⚡ Energy

🌾 Agriculture

🏛️ Government

📋 Description

• The Customer Success Specialist is responsible for customer support and onboarding across the AEM family of brands. • This position will have an emphasis on support for software applications and will include ongoing technical support and troubleshooting, software implementation and configuration, and customer onboarding and training. • This position will report to the Customer Success Manager.

🎯 Requirements

• Degree or certificate in business, science, technology, engineering, or another related area of study; or equivalent years of experience. • 2+ years of experience applying customer support methodologies in the technology industry. • Demonstrated ability to provide support through all stages of the customer lifecycle, from implementation and onboarding to training, ongoing technical support, and troubleshooting hardware and software components. • Knowledge of or desire and ability to learn and apply software configuration and Internet communication skills to perform troubleshooting with environmental data transfer. • Effective written and verbal communications skills with the ability to explain complex subjects to non-technical audiences. • Excellent analytical, problem-solving, organizational, and time management skills. • Proficient with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams. • Extremely responsive with strong interpersonal skills and a commitment to customer satisfaction. • Capable of working independently and managing multiple priorities with minimal supervision. • Comfortable collaborating with cross-department groups in a matrix organization to find the best solution to provide to customers.