Fraud Operations Performance Associate II

4 days ago

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Affirm

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Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

📋 Description

• Identify knowledge gaps through analysis and QA • Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives • Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing • Document findings as appropriate and escalate to Leadership • Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts • Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting • Maintain daily expected cases volume with an accuracy score of 98%+

🎯 Requirements

• 3+ years of Fraud experience, preferably within the fintech industry • 1+ years Quality Assurance experience, preferably within the fintech industry • Demonstrated ability to work independently with leadership and exhibit strong project management skills • Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement • Proven track record of identifying and resolving quality issues and driving process improvements • Focused, self-motivated and reliable with ability to stay focused on a task and work independently • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization • Experience with industry-specific tools and standards, including but not limited to: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount