Senior Program Manager

🕒 October 20

🇺🇸 United States – Remote

💵 $146k - $206k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 23 days.
• Jobs at this company usually fill in 57 days.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes • Lead executive-level vendor governance, including QBRs and escalations • Define operational strategies for horizontal services across the vendor network • Partner with Business Analysts to shape required metrics and dashboards • Use data to diagnose performance gaps, validate trends, and prioritize interventions • Run ad-hoc analyses and scenario modeling for rapid decision-making • Serve as entry point and liaison for unique partner operational needs • Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM • Translate vendor insights into actions improving customer experience and compliance outcomes • Act as senior escalation point for systemic issues • Drive product/process rollouts, vendor migrations, and regulatory implementations • Design and execute structured change programs, ensuring vendor readiness and sustained adoption • Champion continuous improvement and innovation across the vendor network

🎯 Requirements

• 8+ years of expertise in vendor/BPO management, operations, or related fields • Strong analytical background; ability to define questions, collaborate with analysts to build tools, and conduct independent analysis • Proven ability to drive vendor accountability through scorecards, governance, and structured interventions • Track record of leading large, cross-functional programs with measurable business impact • Exceptional communication and influencing skills with internal and vendor executives • Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred) • Industry background in fintech, technology, or high-growth customer operations (preferred) • Knowledge of compliance-heavy functions such as Fraud, Payments, or Compliance (preferred) • Ability to turn complex data into clear narratives for senior leadership (preferred)

🏖️ Benefits

• Equity rewards may be included in the total compensation package • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount • Remote-first flexibility • In-person onboarding experience for all new hires • Inclusive interview process with accommodations for candidates with disabilities

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