Vice President, Patient Services – Innovation

Job not on LinkedIn

🕒 2 days ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affordable Dentures & Implants

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏥 Healthcare

👥 B2C

Healthcare • B2C

Affordable Dentures & Implants is a U. S. -based dental services organization focused on providing dentures and dental implants. Founded in 1975 (per site content), the company operates a large network of clinics and affiliated implant providers and supports clinical teams with corporate business services, dental lab technicians, and practice support. The brand emphasizes affordability, clinical quality, and patient-focused care, and advertises career opportunities across clinical, laboratory, and corporate roles with a corporate support center in Research Triangle Park, NC.

📋 Description

• Define and capture new sources of value across patient access, demand recovery, patient support, and practice work • Build and prioritize opportunity portfolios using revenue, patient experience, capacity, cost, feasibility, and time-to-value criteria • Develop funded business cases and executable plans • Design targeting, messaging, timing, and follow-up for distinct patient populations with Marketing and clinical and operational partners • Test, evaluate, scale, change, or stop initiatives based on results • Own call center schedule rate and improve capture of schedulable demand • Lead centralization of schedulable demand with Field Operations, Marketing, and Insurance • Build and scale outbound recovery capability from an early pilot • Measure outcomes from contact through scheduling, attendance, treatment, and revenue with Finance and Data • Identify scheduling and handoff barriers and improve execution within practice rules • Own the technology and AI roadmap for centralized services • Define business needs, benefits, investment requirements, and success criteria; partner with Technology on solutions and vendors • Lead operational design, pilots, adoption, and scaling of agent assistance, coaching, workflow automation, intelligent routing, and patient outreach • Measure technology investments against scheduling, service quality, agent effectiveness, productivity, and cost outcomes • Identify and build centralized services that move work from practices into effective centralized delivery • Coordinate service design, ownership, handoffs, service expectations, and communications • Pilot new services with practices and scale them with training, support, and performance visibility • Own centralized services P&L, annual plan, forecasts, and investment decisions • Lead and develop inbound and outbound operational leaders • Build culture across distributed internal teams and service partners • Own third-party BPO partner costs and service delivery, including contracts, renewals, SLAs, pricing, capacity planning, performance reviews, and corrective action • Secure cross-functional commitments and present recommendations, tradeoffs, and results to executive leadership

🎯 Requirements

• MBA preferred • Demonstrated commercial results, structured problem-solving, business case development, and transformation leadership • Track record building or transforming a service business or centralized capability that produced measurable revenue growth and improved customer experience or efficiency • Required experience building and scaling a commercially meaningful capability, service, or business • Demonstrated success identifying opportunities, developing business cases, launching new capabilities, proving value, and scaling results • Experience limited to operating an established function is insufficient • Experience leading strong operational leaders, distributed teams, and external service partners, with ownership of a P&L or comparable financial accountability • Required experience managing third-party BPO partners, including relationships, contracts, service-level agreements, commercial terms, performance management, and capacity decisions • Experience with international delivery partners preferred • Evidence of applying technology, automation, or AI to operational workflows and delivering measurable business outcomes • Healthcare experience preferred, particularly patient access or scheduling • Relevant experience in appointment-based consumer services with substantial purchase decisions valued • Demonstrated ability to execute across operations, marketing, technology, and finance without relying solely on reporting authority • Commercial judgment, structured thinking, and entrepreneurial initiative • Analytical and financial fluency, including business case development, financial modeling, scenario and sensitivity analysis, funnel performance, incremental revenue, unit economics, investment returns, and P&L management • Ability to connect patient needs, agent workflows, practice operations, and technology into effective service design • Technology fluency and curiosity • Strong cross-functional influence and ability to align leaders on priorities, resources, and execution • Ability to lead through others and develop operational leaders • Clear executive communication and disciplined follow-through • Must be authorized to work for any employer in the U.S. • Employer cannot sponsor or take over sponsorship of an employment visa at this time

🏖️ Benefits

• Domestic and international travel required for team leadership, partner oversight, practice visits, and pilots • Travel to call center delivery sites, currently in South Africa, Belize, and Mexicali, Mexico • Remote work arrangement • Distributed-team work environment