Business Analyst – Order Management

🕒 October 2

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Business Analyst

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AFL

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1001 - 5000 employees

🏭 Manufacturing

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Manufacturing • Construction • Logistics

AFL is a global manufacturer and service provider of fiber-optic infrastructure and connectivity solutions, producing fiber optic cables, connectors, test and inspection equipment, fusion splicers, and related accessories. The company also provides design, engineering, construction, field services, and network services for service providers, data centers, utilities (including OPGW/energy systems), and industrial customers.

📋 Description

• Serve as a functional analyst for Oracle Order Management and Order-to-Cash processes • Analyze, document, and implement enhancements for end-to-end Order-to-Cash business processes • Facilitate workshops with business stakeholders to gather requirements and identify process optimization opportunities • Translate business requirements into functional specifications and solution designs • Partner with technical teams to deliver scalable and sustainable Oracle solutions • Drive standardization and adoption of best practices across global business operations • Support and enhance Oracle EBS Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related modules • Configure and maintain Order Management setups, including order types, holds, workflow, pricing rules and modifiers, shipping parameters, customer hierarchies, and credit management • Troubleshoot complex production issues impacting order fulfillment and customer satisfaction • Evaluate Oracle functionality and recommend improvements • Coordinate initiatives across the complete Order-to-Cash lifecycle, including customer master data, customer pricing, quote-to-order, order management, ATP/CTP, fulfillment, shipping, invoicing, accounts receivable, integrations, returns and RMAs, and cash application • Collaborate with Finance to ensure accurate invoicing, revenue recognition, and financial reconciliation • Support EDI transactions and trading partner integrations • Troubleshoot EDI transactions including 850, 860, 830, 862, 855, 856, 810, and other customer-specific transactions • Partner with integration teams on APIs, XML, middleware, and external application connectivity • Collaborate with Supply Chain Planning teams on Kinaxis planning capabilities, data integrity, integration requirements, and process improvements • Lead or participate in ERP projects, enhancements, upgrades, and business transformation initiatives • Develop test strategies and execute unit, system integration, and user acceptance testing • Coordinate deployment activities and end-user training • Maintain documentation for support and compliance requirements

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Supply Chain, Engineering, or related field • 7+ years of Oracle EBS Business Analyst experience • 5+ years of hands-on Oracle Order Management experience • Deep understanding of end-to-end Order-to-Cash business processes • Experience supporting high-volume order management and customer fulfillment operations • Strong knowledge of Oracle Order Management (OM), Advanced Pricing, Shipping Execution, Inventory, Accounts Receivable, and Customer Master Data • Experience creating functional specifications and managing business requirements • Strong analytical, troubleshooting, and problem-solving skills • Excellent communication and stakeholder management skills • Experience working in manufacturing or distribution environments • Experience with EDI transaction processing and integration platforms • Experience supporting Oracle XML Gateway, SOA, APIs integrations • Experience with Kinaxis RapidResponse or Kinaxis Maestro • Understanding of supply chain planning, demand planning, and fulfillment processes • Experience supporting global ERP environments • Knowledge of ServiceNow, Azure DevOps, or other project management platforms • Exposure to Oracle Fusion applications • Experience in AI, CoPilot, ChatGPT and/or Claude • Experience with automation tools such as UiPath

🏖️ Benefits

• Flexible time off policy • 401K company match (up to 4% - dollar for dollar) • Professional development, training, and tuition reimbursement programs • Excellent medical, dental, vision, and life insurance policy options • Opportunities for career advancement with an industry leading company

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