Customer Experience Associate

Job not on LinkedIn

August 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Bold

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Healthcare Insurance • Wellness

Bold is a company that offers online exercise programs tailored for individuals, particularly aimed at older adults, to improve their balance, strength, and overall health. The programs are provided at no cost through various health plans, making them accessible and inclusive. Bold's workouts are designed to be low-intensity and science-backed, significantly reducing the incidence of falls among adults over 65 by improving their physical fitness. Members can take a personalization quiz to receive customized exercise plans, participate in weekly guided workout classes, and track their progress through various challenges and milestones.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Series A on 2023-09

📋 Description

• Conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates • Actively conduct outreach via phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of all connected leads • 25% or more of of all connected members take a class within 1 week of an engagement outreach • Maintain 92% or higher customer satisfaction score

🎯 Requirements

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach • Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold’s technology product and program • Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot) • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions • Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to “connect the dots” so previous experiences can be applied in new contexts • Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

🏖️ Benefits

• Competitive hourly wage between $20.00-$22.00/hour • Annual bonus