Customer Success Manager

November 25

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AgencyAnalytics

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SaaS • Marketing • B2B

AgencyAnalytics is a software platform designed for marketing agencies to automate their client reporting. It offers a suite of tools including custom dashboards, automated reports, and over 80 integrations with popular marketing and analytics platforms. With its white-labeling capabilities, agencies can brand the reports as their own. The platform aims to improve efficiency and client satisfaction by centralizing marketing data and providing AI-driven insights. AgencyAnalytics is trusted by over 7,000 agencies worldwide for its ease of use and comprehensive features.

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

📋 Description

• You will manage onboarding and education of new and existing customers • You are proactive about outreach to low-performing accounts, expansion opportunities, and churn risks • You run customer meetings (via Zoom) with a focus on ensuring customers are getting maximum value from their subscription • You’ll uncover new opportunities by focusing on customer needs • You will handle upgrades, quotes, and related inquiries while using your research skills to problem solve • You will engage and collaborate with Sales and Customer Support teams when required • You will collaborate closely with engineers to escalate any issues or bugs • You will manage customer feedback, insights, and feature requests to contribute to our product's continual development • Over time, you will contribute to the growth of the Customer Success department

🎯 Requirements

• 3+ years of customer-facing experience in a B2B/SaaS environment as a Customer Success Manager or Account Manager working with SMB, Mid-Markets and Enterprise customers (but with a focus on SMB & Mid) • You’ve got a customer centric mindset and an eagerness to help others • You have strong communication and relationship building skills, with the ability to effectively navigate opportunities and roadblocks throughout the customer journey • You are a confident and proactive team player who is self-motivated and able to think creatively when dealing with customers • You’re tech-savvy and with a passion for learning and continuous improvement • You have the ability to prioritize, multi-task, and perform well in an ever changing environment • You bring proactive customer management and sales instincts with a drive to promote revenue growth and retention. • You’ve got a growth oriented mindset, and seek to give and receive feedback

🏖️ Benefits

• Our base salary for this role ranges from $60,000 to $90,000 CAD. Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process.