Manager, Customer Support Enablement

October 15

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AgencyAnalytics

WebsiteLinkedInAll Job Openings

SaaS • Marketing • B2B

AgencyAnalytics is a software platform designed for marketing agencies to automate their client reporting. It offers a suite of tools including custom dashboards, automated reports, and over 80 integrations with popular marketing and analytics platforms. With its white-labeling capabilities, agencies can brand the reports as their own. The platform aims to improve efficiency and client satisfaction by centralizing marketing data and providing AI-driven insights. AgencyAnalytics is trusted by over 7,000 agencies worldwide for its ease of use and comprehensive features.

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

📋 Description

• Own and scale all Support enablement content across our Knowledge Base, LMS, and webinar programs. • Define the strategy for our Knowledge Base to ensure customers can self-serve quickly and confidently. • Partner with the People team to design training programs that accelerate onboarding and drive continuous learning. • Collaborate with Product Marketing to develop engaging webinars that boost customer adoption and product understanding. • Explore and implement AI and automation tools that streamline content creation and improve relevance. • Build and maintain clear style guides that ensure consistent, on-brand communication across all channels. • Mentor and grow a small team, ensuring high-quality output and cross-functional collaboration. • Analyze engagement and performance data to continually improve content and outcomes.

🎯 Requirements

• 5+ years in Enablement, GTM, or a similar role creating and managing educational content for customers or internal teams. • Proven experience developing content strategies that support customer success and team enablement. • Strong leadership and stakeholder management skills, with experience in mentoring and developing others. • Excellent writing and editing abilities, with a knack for tailoring content to different audiences and formats. • Strong organizational skills with the ability to manage multiple projects and priorities. • A data-driven mindset and experience turning insights into actionable improvements. • Curiosity about emerging content trends and the responsible use of AI to scale enablement. • Bonus points if you have: • Experience in a Customer Support environment and familiarity with support workflows. • Hands-on experience managing an LMS, building onboarding paths, or developing training programs.

🏖️ Benefits

• Our base salary for this role ranges from $86,400 to $129,600 CAD. Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process.