Technical Support Manager

🔥 0 minutes ago

🌐 United Kingdom, Germany, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aggreko

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚡ Energy

🏭 Manufacturing

Energy • Manufacturing

Aggreko is the global leader in temporary power, temperature control, and energy solutions. The company offers a range of innovative and flexible modular solutions, utilizing the latest technologies to deliver optimal results for its customers. Specializing in power generation and cooling systems, Aggreko provides a variety of equipment including diesel and gas generators, transformers, chillers, and industrial air conditioners to meet diverse energy needs. The company also values its employees, promoting a fulfilling work environment and opportunities for career growth.

📋 Description

• Own the accurate and timely delivery of technical support across the business • Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets • Act as the subject matter expert for product compliance, ensuring alignment with EU and local regulations • Support safe, compliant operations across the product and accessory portfolio • Support optimisation tools for correct solution sizing and stronger technical confidence • Introduce AI tools and self-service support models to improve technical assistance speed and accuracy • Build technical knowledge across teams through product education, application development and early-life issue resolution • Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies

🎯 Requirements

• Experienced technical leader with a strong background in power, temperature control or industrial equipment solutions • Knowledge of EU compliance and regulatory frameworks, including F-Gas, PED and PSSR • Proven experience managing teams across multiple locations • Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions • Commercial awareness, with a track record of supporting sales and operational teams to achieve performance targets • Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes

🏖️ Benefits

• Flexible home-based working, offering a strong work-life balance • Competitive salary, bonus and benefits package • Opportunities for career progression • Exposure to innovative technologies, including AI-driven support tools and connected solutions • A collaborative, purpose-driven environment focused on delivering sustainable energy solutions • Ongoing training, development and access to global expertise within Aggreko