Field Service Engineer – Chromatography

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November 7

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Agilent Technologies

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Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

📋 Description

• Install, repair, upgrade, and maintain Agilent instruments to ensure reliable performance for customers • Respond quickly to customer service requests and keep them updated before, during, and after service • Plan and schedule service visits efficiently while coordinating closely with your manager and sales team to meet customer needs • Deliver accurate and timely service reports and documentation to ensure smooth follow-up and compliance • Share feedback and technical insights with product specialists, manufacturing teams, or vendors to help resolve product issues • Uphold Agilent’s reputation for excellent customer service by following corporate policies and providing a professional, customer-first experience

🎯 Requirements

• University degree in Life Sciences (Chemistry, Biochemistry, Biotechnology, or related fields) • Hands-on laboratory experience with chromatography solutions (LC, GC, LCMS) or technical support in this area • Strong communication skills, both written and spoken, with a professional and customer-focused approach • Good technical knowledge of computer- and software-connected laboratory equipment • Proactive, self-driven, and eager to keep learning, with flexibility to travel and visit customer sites • Full, clean EU driving license; prior Field Service or LC/MS experience is a plus, but not essential

🏖️ Benefits

• Permanent Contract • Outstanding company culture • Career development opportunities • Company Car • Company pension scheme • Yearly company bonus • Private health care • Stock purchase plan • Medical & life insurance