Customer Service Technician I

🕒 July 31

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1939

🏥 Healthcare

📦 Logistics

🤝 B2B

Healthcare • Logistics • B2B

Agiliti is a healthcare services company that manages, maintains and supports medical equipment and clinical technology for healthcare providers. The company offers field operations and customer service, clinical engineering, manufacturing and engineering, technology and information systems, and supply chain/logistics services designed to ensure critical equipment is available and patient-ready. Agiliti positions itself as a B2B partner to hospitals and healthcare organizations, emphasizing mission-driven culture, community service, and diversity and inclusion.

📋 Description

• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office. • Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment • Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

🎯 Requirements

• Be 21 years of age or older, with high school diploma or equivalent. • Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies. • Have customer service experience. Prior work experience in hospital setting is helpful. • Have basic computer skills. • Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. • Be able to lift and/or push up to 75 pounds. • Be able to stand and walk for long periods of time. • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

🏖️ Benefits

• health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • wellness programs