Client Success Relationship Manager - Enterprise

April 30

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Agility PR Solutions

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B2B • Media • Public Relations

Agility PR Solutions is an all-in-one, award-winning platform designed for PR and communications teams that leverages generative AI at every step of the PR process. It provides a suite of capabilities including media relations, media monitoring, and social listening to optimize PR workflows and enhance communication strategies. Trusted by leading organizations and PR agencies, Agility simplifies tasks such as content creation, media pitching, and crisis management while delivering actionable insights through advanced analytics.

51 - 200 employees

Founded 2003

🤝 B2B

📱 Media

📋 Description

• Working with some of the worlds biggest companies and reporting to the Client Success Team Manager, the Client Success Relationship Manager (CSRM) is in a critical client-facing position in a professional services department. • Primary responsibilities include fostering strong relationships with our enterprise-level clients. • This role requires a blend of strategic account management, customer advocacy, and a deep understanding of our solutions to ensure maximum value realization for our clients. • The deliverables include media coverage briefs, analysis reports, training on the Agility platform and advising clients on best practices for managing, sharing, and reporting on their media content. • Working with local and overseas teams, the CSRM is expected to work independently to manage client expectations, identify and solve pain-points, manage timelines, and provide guidance to junior team members. • As part of the Client Success Team, the Client Success Relationship Manager actively participates in team meetings and liaises with other departments (such as Account Management, Engineering, and Sales). • Successful Client Success Relationship Managers have strong leadership and problem-solving skills and excellent time-management, organization, and communication skills.

🎯 Requirements

• Bachelor's degree or Diploma in Business, Marketing, Communications, or a related field • Minimum of 3-5 years of experience in account management or customer success, preferably in the PR or media monitoring industry • Strong understanding of PR and media monitoring tools and technologies • Excellent communication and interpersonal skills, with the ability to build rapport and trust with enterprise-level clients • Proven track record of driving customer satisfaction, retention, and growth • Strategic thinker with the ability to identify and act on opportunities to add value for clients • Experience working with tight deadlines and managing multiple competing priorities in an efficient and timely way • Comfortable working on multiple software simultaneously and easily adaptable to upgrades and recent technology • Efficient and clear when training internal team members and clients on our products and tools • Solid understanding of MS Office, particularly Excel, Word, and PowerPoint • Excellent oral and written communication skills, able to interact with clients and overseas coworkers clearly and concisely • Ability to provide consultative customer service experience to clients via phone and email • Strong analytical skills • Superior attention to detail • Strong reading comprehension • Ability to quickly read text and decide on relevance/importance for each client based on their specific requirements • Available for flexible work hours - early mornings may be required • Previous media monitoring and/or data analysis experience an asset

🏖️ Benefits

• Fully remote work environment • Collaborative culture and key tools enabling it • Competitive compensation package • Health, Dental & Vision benefits • RRSP matching • Employee Assistance Program (EAP) • Career Development & Progression opportunities • Paid Vacation & Personal Days; and Sick days • Flex Fridays in Summer, Week off between Christmas and New Years' • No Meetings Fridays