Customer Success Analyst

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November 26

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Agrosys Tecnologia | Tecnologia em Agronegócio

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Agriculture • SaaS • B2B

Agrosys Tecnologia | Tecnologia em Agronegócio is a Brazilian software company that provides specialized management and decision-support systems for the agribusiness sector. For 29 years it has delivered ERP and optimization solutions (Optimizer, I3PC, E-Qual, ERP BackOffice) to manage production, traceability, laboratory controls and document workflows across poultry, eggs, bovine, swine, fish, crops, feed mills and food industry clients in Brazil and Latin America. The company focuses on tailored, industry-specific digital solutions that optimize production planning, increase operational efficiency and support regulatory and quality compliance for agribusiness companies.

51 - 200 employees

Founded 1996

🌾 Agriculture

☁️ SaaS

🤝 B2B

📋 Description

• Monitor the customer journey to ensure they are using the product or service efficiently and receiving the expected value; • Provide training and guidance to maximize product usage and help customers achieve their goals; • Anticipate potential issues before they escalate and act proactively to find tailored solutions; • Collect and analyze customer feedback to provide valuable insights for improving products and services; • Monitor key performance indicators (KPIs) and metrics to assess the health of customer relationships, identify patterns, and make data-driven decisions; • Serve as the primary point of contact, building strong relationships and ensuring smooth communication with internal teams such as technical support and product development; • Actively work to reduce customer churn, focusing on contract renewals and delivering a positive customer experience; • Identify and suggest upselling (higher-tier plan sales) and cross-selling (complementary product sales) opportunities to increase customer value.

🎯 Requirements

• Reside in or be willing to relocate to Cascavel, PR; • Strong verbal and written communication skills; • Knowledge or experience in sales and customer management; • Strong conflict management skills; • Clear and assertive communication to interact with clients effectively; • Empathy to understand customers' needs and challenges; • Emotional intelligence to handle different profiles and situations with balance; • Ability to resolve conflicts and problems while ensuring a positive customer experience; • Availability to travel; • Technical or higher education completed or in progress in administration, project management, or related fields; • Familiarity with Agrosys software or other agribusiness management systems. Experience in customer management.

🏖️ Benefits

• CAJU meal allowance — (average R$620.00/month); • Transportation allowance; • Birthday day off: enjoy your day however you prefer; • Workplace exercise sessions 3x per week; • Wellhub (Gympass); • Psicologia Viva: we want you to take care of your overall health — 2 free psychologist consultations per month; • Conexa: platform with various health professionals to support your well-being at accessible rates — 2 free monthly consultations with a nutritionist included; • Secured parking; • Equipped break room with microwave, refrigerator and tables if you prefer to eat on site; • Fruit Day; • HouseStock — yes, we have an on-site store/market; • Flexible dress code — we want you to feel comfortable; • Flexible working hours; • Health plan agreement with Unimed; • Access to a network of partner benefits.