Principal Customer Success Manager – Luxury Fashion

51 minutes ago

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AILY LABS

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Artificial Intelligence • Productivity • B2B

AILY LABS is a company that empowers businesses with the use of artificial intelligence. They offer a decision intelligence app designed to enhance productivity and performance through AI-powered solutions. The app is available on mobile platforms, providing users with tools for making better and faster decisions. Aily Labs is registered as Aily Labs GmbH and is based in München, Germany.

201 - 500 employees

🤖 Artificial Intelligence

⚡ Productivity

🤝 B2B

📋 Description

• Take ownership with your 1-2 customers of their AI maturity journey, from initial integration to scaling impact to across the enterprise • Ensure innovation and impact roadmap drives clear business outcomes, enabling faster more efficient processes and uncovering opportunities for top line growth • Build and maintain relationships including at the C-level to ensure a scalable engagement and impact strategy across the enterprise organization • Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and product teams • Foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

🎯 Requirements

• Bachelor, Master or MBA degree • 7+ years of experience in Customer Success, Partnerships, Engagement Manager, Account Management and/or Product Management • Experience working for or with fashion houses (multi-national, multi-brands) • Strong communication and interpersonal skills and being comfortable interacting with C-levels of large corporations • Ability to prioritize tasks in a fast-paced environment with multiple stakeholders • Independent worker and being able to take responsibility that timelines are met • Ability to strategically look at the bigger picture and not tunnel vision on small details

🏖️ Benefits

• Flexible remote work with free time management within the projects • Freedom for further training because lifelong learning is important to us • Regular casual get-togethers • Cool and fun off-sites (e.g. Ibiza, Kitzbühel)