Clinical Operations Lead, Registered Manager

Job not on LinkedIn

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

💵 £90k - £150k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 3%

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AIOS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

💊 Pharmaceuticals

👥 B2C

💰 Seed Round - Fella Health on 2020-01

Healthcare • Pharmaceuticals • B2C

AIOS is a consumer-facing telehealth health and wellness company that provides prescription-based weight-loss and men's health programs. The service pairs board-certified clinicians and free labwork (in-clinic or at-home) with medication-based treatments — including GLP-1 therapies (e. g. , tirzepatide), testosterone support (enclomiphene), and other metabolic/longevity medicines (metformin, rapamycin, NAD+) — shipped directly to members. Programs emphasize personalized metabolic assessments, health coaching, and a six-month money-back guarantee, targeting time-crunched men seeking sustainable weight loss, improved energy, and fertility/sexual health support.

📋 Description

• Lead a fast-growing UK clinical operations team • Serve as CQC Registered Manager and own the relationship with the CQC • Set compliance strategy and ensure the business meets fundamental standards • Build systems for daily inspection readiness and work toward an Outstanding CQC rating • Design and lead governance for incidents, complaints, safeguarding, and duty of candour • Ensure governance lessons drive changes that protect patients • Lead team leaders and maintain high standards across clinical operations • Partner with Talent to hire and retain prescribers and Team Leads • Establish ongoing training as the company expands into new verticals • Own capacity and workforce planning alongside growth and expansion • Make decisions on structure, resourcing, and investment • Set operational KPIs and SLAs and hold leads accountable • Assess operational data objectively and ensure its accuracy • Provide clinical operations insight to leadership decisions • Represent the clinical service internally and externally

🎯 Requirements

• 3+ years leading teams in a high-growth, digital/telehealth organization • Experience as a CQC Registered Manager • Experience taking a service through a CQC inspection and receiving a Good or Outstanding rating • Experience leading large clinical teams of more than 50 people; likely more than 100 • Track record running clinical operations based on metrics, including SLAs, rotas, and forecasting • Data fluency and experience owning critical KPIs • Willingness to embrace AI and automation • Exceptionally high standards and bias to action • Experience working with Product and Engineering to automate operational workflows in a start-up environment • Experience scaling a service through rapid growth and launching new clinical services or verticals • Experience with regulators and standards such as the GPhC, MHRA, ICO, and/or DSPT • Must be based in the UK • Must be able to serve as CQC Registered Manager and be personally accountable for regulated service safety and quality

🏖️ Benefits

• Early stage equity • Comprehensive medical insurance (if appropriate) • Fully remote work • £1,000/year budget for books, courses, and coaching • £1,000/year budget for gym and health apps • Free membership with a clinic offering GLP-1s • Free biweekly health coaching • Free biweekly work coaching • MacBook and work-from-home equipment provided as needed • Kid-friendly flexibility in the calendar • Occasional travel to Bolt Pharmacy in Blackburn

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