Staff Product Manager, Voice AI

October 23

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Airbnb

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B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

📋 Description

• Establish an inspiring vision for user-facing voice support products that meets the unique needs of guests, hosts, partners, and business users worldwide. • Streamline experiences to build a help system that users rely on to instantly get the answers they need. • Harness AI to incorporate and personalize AI tools, ensuring smooth transitions between AI and human support for complex queries. • Build a Voice AI ecosystem that customers love, and one that is personalized to their needs. • Measure and improve impact. Lead assessments of product performance using data-driven insights (issue rates, feedback metrics, etc.) while driving continuous enhancements and setting ambitious KPIs. • Develop the platform product roadmap and build consensus on prioritization which drives product execution • Collaborate across engineering, design, and operations teams to deliver a seamless help experience, and build alignment for roadmap prioritization and execution.

🎯 Requirements

• At least 7 years of experience in product management or equivalent roles involving the creation and development of AI-ML-based products at a global scale • Deep experience in building and scaling voice-based systems and in multi-modal AI ecosystems • Experience with applying AI technologies to improve the users experience, such as conversational AI platforms and personalized recommendation systems. • Proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms • Ability to craft and articulate a compelling product vision, supported by a clear narrative and actionable roadmap to achieve results • Skilled at evaluating and interpreting data to uncover actionable insights, anticipate business needs, and guide product evolution • Demonstrated success in building consumer-facing products for a global and multilingual user base, with sensitivity to diverse cultural and regional needs • Excellent judgment and decision-making skills, with expertise in prioritizing and balancing multiple needs to achieve business objectives • Experience building products for customer support is a plus but not required.

🏖️ Benefits

• Bonus • Equity • Employee Travel Credits