Service Operations Support Manager

Job not on LinkedIn

September 12

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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AIR Communities

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Real Estate

AIR Communities is a real estate investment trust that specializes in providing a diverse portfolio of apartment communities across the United States. The company focuses on high-quality markets where there is a strong demand for housing, aiming to deliver premium living experiences to its residents. AIR Communities is committed to serving others and provides opportunities for career growth within a culture that values passion and dedication. The company maintains a strong emphasis on corporate responsibility and resident satisfaction.

501 - 1000 employees

🏠 Real Estate

📋 Description

• Our Traveling Service Operations Support Manager will provide coverage and support to our communities with vacant Service and Maintenance Manager positions. • They will also provide managerial support to our communities with essential and time-sensitive hardships. • This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring. • May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers. • May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff. • Provide support to the Regional Offices in supporting the operations for properties assigned. • Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

🎯 Requirements

• Expectation and ability to travel at least 75% of the time with easy access to large Airport • Strong preference be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area. • At least 5 years of experience in Multifamily Service Operations Management • At least 2 years of experience in direct Service Management role • Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager • Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level

🏖️ Benefits

• Paid time off including vacation, sick time, and 11 holidays. • Medical, dental, vision , and life insurance options • HSA/FSA plans • Short and long-term disability paid by the company. • 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply). • 401(k) plan with employer contribution. • Paid parental leave of up to 16 weeks. • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. • 15 hours of paid time annually for community service . • Commuter benefits and pet insurance. • Consumer discounts on various products and services. • Opportunities for ongoing professional development, leadership training, and career growth .