Manager, Information Technology (IT) -El Salvador (Remote)

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August 12

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. • This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals. • Key Responsibilities IT Operations & Helpdesk Leadership • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. • Manage service level agreements (SLAs), incident response, and escalations. • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management). • Infrastructure & Systems Management Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD • Corporate firewalls, switches, routers, and VPNs • Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies. • Security & Compliance Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). Lead annual compliance audits. • Manage endpoint protection, MDM, MFA, and vulnerability management. • Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services. • Telecom IT Environment Support Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). • Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools. • Team & Vendor Management Hire, mentor, and manage a high-performing IT support and infrastructure team. Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies. • Qualifications Technical Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies Microsoft 365, Exchange Online, Intune, Azure AD Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems. • Preferred Experience Prior experience in a telecom or managed services provider (MSP) environment. Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). Knowledge of PCI, GDPR, and telecom regulatory compliance requirements. Soft Skills & Other Requirements Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. Strong problem-solving abilities with a customer-first mindset. Willingness to be on-call or provide support outside of business hours when needed. Ability to thrive in a dynamic, high-growth, and highly technical environment. This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you. Additional Information You must live in El Salvador or in other LATAM countries outside of the US. Working Conditions: This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities. I'm interested I'm interested I'm interested Refer a friend share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.

🎯 Requirements

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. • Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies • Microsoft 365, Exchange Online, Intune, Azure AD • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) • Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems. • Preferred Experience: Prior experience in a telecom or MSP environment. Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). • Knowledge of PCI, GDPR, and telecom regulatory compliance requirements. • Soft Skills & Other Requirements: Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. • Strong problem-solving abilities with a customer-first mindset. • Willingness to be on-call or provide support outside of business hours when needed. • Ability to thrive in a dynamic, high-growth, and highly technical environment. • This is a critical role at the intersection of IT infrastructure and telecom operations. If you\'re a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.