AireSpring
Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.
201 - 500 employees
Founded 2001
Service Assurance Specialist, Tier 3
Job not on LinkedIn
September 26
AireSpring
Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.
201 - 500 employees
Founded 2001
📋 Description
• Serve as the highest-level escalation point for advanced telecom and network issues, ensuring rapid resolution of service-impacting incidents. • Diagnose and resolve complex outages including hardware failures, circuit issues, configuration errors, and software problems. • Design, configure, and manage advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP) and MPLS design familiarity. • Monitor and ensure stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections. • Configure, install, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services. • Monitor and optimize Quality of Service (QoS) for hosted and managed telecom services. • Provide advanced technical support and mentorship to Tier 1 and Tier 2 teams; improve escalation procedures. • Develop and maintain detailed infrastructure and troubleshooting documentation. • Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and timely resolution of issues. • Lead the design, testing, and deployment of new infrastructure projects. • Ensure all activities adhere to SOC2 protocols, maintaining security, availability, and confidentiality standards. • Contribute to development of operational processes, tools, and best practices to enhance service assurance. • Handle additional duties as requested by management.
🎯 Requirements
• Bachelor’s degree in Computer Engineering, Network Engineering, Telecommunications, or a related field (Master’s preferred); or equivalent work experience. • Demonstrated experience in telecommunications and networking with advanced troubleshooting and escalation support responsibilities. • Prior Tier 3 or senior support experience strongly preferred. • Advanced knowledge of telecom systems, network protocols, and security practices. • Expertise with Adtran or Cisco CPE configuration and troubleshooting. • Strong understanding of VoIP, SIP (HPBX and trunking), and PBX systems. • Experience with Sansay and Metaswitch SBCs is a plus. • Proficiency in Metro Ethernet technologies, LAN/WAN optimization, and QoS management. • Proven ability to troubleshoot hardware, software, and complex network issues. • Experience with Cisco, Polycom, Grandstream, and Mitel (Aastra) phones. • Industry certifications such as CCNA, CCNP, CompTIA Network+, or other relevant credentials (preferred). • Experience with telecom monitoring, diagnostic, and assurance tools (preferred). • Ability to work effectively in a remote environment, managing multiple priorities and projects. • Must have a reliable internet connection and a dedicated workspace. • Must learn and support proprietary applications. • Excellent written and verbal communication skills. • Strong problem-solving, analytical, and customer service skills.
🏖️ Benefits
• Remote work
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