Head of Onboarding – FinCrime Operations

🔥 10 minutes ago

🌐 United Kingdom, Singapore – Remote

🇬🇧 United Kingdom – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airwallex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💳 Fintech

💸 Finance

Fintech • Finance • Payments

Airwallex is a fintech company that provides leading technology solutions to manage global payments, treasury, and financial operations for businesses. It offers a comprehensive suite of financial services including business accounts, spend management tools, payment solutions, and embedded finance components to build custom financial products. Airwallex's platform supports multi-currency transactions, interbank FX rates, and global transfers, aiming to simplify financial operations and unlock growth opportunities for over 150,000 businesses worldwide. The company is committed to providing safe, reliable, and compliant financial services with a strong technological infrastructure.

📋 Description

• Own the vision, strategy and execution for Onboarding and FinCrime Operations • Build, lead and develop a high-performing globally distributed team, managing capacity to reflect business growth • Own the team’s location and resourcing strategy, solving for 24/7 coverage, customer experience quality and cost efficiency • Create a repeatable and scalable operating rhythm, including clear OKRs • Take a data-driven approach to performance management • Balance risk, customer experience and commercial impact while ensuring timely, high-quality decisions and communications • Drive continuous improvement in procedures, playbooks and control frameworks aligned with financial crime and fraud policies • Partner closely with 2LOD Financial Crime Compliance, MLRO teams, Risk Product and Engineering • Improve the quality and consistency of documentation • Lead AI transformation of the Onboarding and FinCrime Operations teams

🎯 Requirements

• Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business • Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls • Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies • Demonstrated delivery of automation/AI-led transformation in an operations setting, or clear strategic and technical fluency to lead it • Strong commercial and analytical judgement, including unit economics, scalability and return on investment • Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority • Experience managing outsourced / BPO / offshore capacity at scale • Preferred: cross-border payments and multi-entity, multi-licence environments • Preferred: comfort with a highly technical, API-first product • Preferred: evidence of driving tooling and rule evolution with Risk Product & Data teams • Preferred: experience of AI transformation in Onboarding and FinCrime Operations • Preferred: top-tier consulting or operator-investor background • Relevant professional certification such as CAMS, ICA, or ACAMs is preferred • Ability to work in London or Singapore • Right to work in the relevant region is requested in the application

🏖️ Benefits

• US-based employees are eligible to participate in medical, dental, and vision insurance • 401(k) plan • Short-term and long-term disability • Basic life insurance • Well-being benefits • 20 paid days of vacation per calendar year for US-based employees • 12 paid days of company holidays per calendar year for US-based employees • Statutory minimum paid annual leave and public holidays • Certain roles may be eligible for annual bonuses, commissions, RSUs, or other compensation in addition to salary