Generative AI Customer Support, QA Specialist

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October 1

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AI Technology Partners

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Artificial Intelligence • B2B • Enterprise

AI Technology Partners is a leading provider of generative AI solutions designed to drive business impact and enhance operational efficiencies in enterprises. They offer tailored generative AI services that aim to improve employee productivity, reduce costs, and optimize critical operational processes across various business functions including marketing, sales, and HR. With a focus on practical implementation and comprehensive training, AI Technology Partners ensures clients leverage the power of AI effectively to achieve competitive advantages in their respective markets.

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Capture, document, and triage customer-reported issues. • Manage support ticket systems (e.g., Jira) to track, prioritize, and assign issues effectively. • Troubleshoot chat and agent behaviors to identify root causes. • Act as the first line of technical support, escalating complex issues when needed. • Test platforms, agents, and prompt libraries against defined acceptance criteria. • Validate new agent versions and ensure successful rollout across client environments. • Provide structured feedback loops to the Enablement team for iterative improvements. • Maintain and populate client-facing documentation and knowledge bases. • Support version control for prompts, templates, and agents. • Ensure prompt libraries and agent versions are distributed consistently across environments. • Syndicate demo and training materials across client platforms. • Partner with the Enablement team to ensure training content reflects the most current agent versions and best practices. • Provide insights from recurring issues to help refine enablement strategy.

🎯 Requirements

• Strong experience in a customer support, QA, or technical troubleshooting role. • Familiarity with support ticket systems such as Jira, including triage, tracking, and reporting. • Familiarity with generative AI tools (e.g., ChatGPT, custom GPTs, agent frameworks). • Ability to follow structured testing protocols and acceptance criteria. • Strong documentation and knowledge management skills. • Excellent communication skills for translating technical findings into clear guidance. • Comfort working across multiple tools, environments, and customer-facing systems.

🏖️ Benefits

• Opportunities to grow your career on innovative client projects. • A culture of inclusion where your voice matters. • A commitment to learning, knowledge-sharing, and skill development. • Flexible, remote-first work environment.