Technical Account Manager – Western USA

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November 14

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Ajax Systems

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Security • Hardware • SaaS

Ajax Systems is a company specializing in the development of advanced security systems and solutions. They offer a range of products including intrusion protection, video surveillance, fire and life safety, as well as comfort and automation solutions. Their products are designed to integrate seamlessly, providing comprehensive security and automation for various facility types such as residential homes, commercial spaces, and industrial complexes. Ajax Systems places a strong emphasis on privacy protection and compliance with international standards. Their offerings include software solutions, hardware devices, and tools for both end users and professionals. The company also provides extensive customer support and has a global reach, protecting millions of people worldwide.

1001 - 5000 employees

🔐 Security

🔧 Hardware

☁️ SaaS

📋 Description

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees. • Present product roadmaps and new feature updates to Ajax Systems distributors and dealers. • Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies. • Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients. • Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement. • Build and maintain long-term relationships with key company partners. • Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams. • Support the sales team by following up on leads through the company’s CRM portal. • Analyze customer needs in partnership with the sales department to identify optimal product solutions. • Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

🎯 Requirements

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, security, IT, telecommunications, or related industries. • Strong working knowledge of CCTV systems, access control technologies and fire alarm systems. • Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems. • Experience delivering offline and online technical training to technical audiences. • Excellent presentation, communication, and interpersonal skills. • Flexible and willing to travel for business trips, trade shows, and other professional events. • Self-motivated and independent, with an outgoing personality and a proactive approach to work. • NICET and ESA certifications are an asset to the role

🏖️ Benefits

• Competitive compensation that includes a base salary and performance-based bonuses • Car allowance, petrol and all business costs covered by the company • Health & Life insurance • 401(k) • Growth Opportunities • Impactful work • Innovative Environment