Services Delivery – Customer Success Lead

Job not on LinkedIn

November 14

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Akselos

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Petrochemical Production Facilities • Offshore Oil & Gas • Energy

Akselos is a global leader in advanced engineering simulation technology, specializing in Structural Performance Management (SPM) software. Their innovative solutions allow industries like petrochemicals and offshore oil & gas to optimize maintenance programs, extend asset life, and ensure safe operations through real-time insights into structural integrity. Akselos is focused on enhancing asset performance and minimizing downtime across critical energy sectors.

51 - 200 employees

Founded 2012

⚡ Energy

📋 Description

• Lead the delivery of Akselos’ structural Digital Twin projects, ensuring excellence across all delivery stages. • Act as a trusted advisor to major energy clients, promoting the value of Akselos’ technology and services. • Partner with Sales during pre-sales, scoping, and proposal phases. • Ensure customer satisfaction and identify opportunities for upselling and cross-selling. • Collaborate with technical and software teams to adapt solutions to project needs. • Mentor junior engineers and foster a culture of continuous improvement. • Contribute to refining Akselos’ delivery methodologies and processes.

🎯 Requirements

• Bachelor’s degree in Mechanical, Structural, or Civil Engineering, or an equivalent technical field. • Proven background in asset integrity management within the Chemicals, Downstream, and/or Upstream Energy sectors. • Demonstrated success as a project manager in asset or energy-related fields, managing complex, multi-stakeholder initiatives. • Strong technical understanding of simulation engineering processes and model validation workflows. • Experienced in SaaS solution deployment and formulation in customer-facing environments. • Ability and willingness to travel internationally to support client and project needs. • Excellent English communication skills, both written and verbal, with strong interpersonal and cross-functional collaboration abilities. • Self-motivated, energetic, and team-focused with demonstrated leadership ability in dynamic, customer-facing settings. • Highly developed analytical and problem-solving skills, capable of addressing technical and operational challenges effectively. • A team player with high integrity, professionalism, optimism, and a positive attitude toward innovation and collaboration.

🏖️ Benefits

• Competitive compensation and the chance to contribute to a more sustainable world