Operations Coordinator

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September 12

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Alan

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Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally • Ensure the day-to-day follow up and monitoring of our operations • Flag risks and opportunities • Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) • Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers • Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity • Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) • Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient • Implement continuous improvements to our processes (e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools)

🎯 Requirements

• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries • Worked in Support functions (Customer Support, People Operations etc) • Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications • Handled event coordination • Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members • A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! • Highly organised with exceptional follow-up skills, with strong attention to details • Strong and structured in written and verbal communication in English as well as in French (level C1 and above), with a high empathy • Able to work and learn independently in a fast-paced environment • Adaptable: you show flexibility and a strong ability to adapt to variable situations • It’s even better if you have: Experience in the insurance or the healthcare industry • It’s even better if you have: Some analytics skills, to be able to dive into our data

🏖️ Benefits

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). • Transport. Country-specific commuter benefits. • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one. • Parental leave. Extended parental leave for all new parents, for permanent contracts only.