End User Computing Operations Lead

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March 7

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Government of Alberta

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Government • Public Safety • Education

Government of Alberta is the governing body responsible for the administration and execution of laws, policies, and services within the province of Alberta, Canada. It provides essential services to its citizens, including healthcare, education, agriculture support, public safety, and emergency preparedness. The government also initiates various programs to enhance economic development, support families, and protect the environment, aiming to improve the quality of life for residents in Alberta.

10,000+ employees

Founded 1905

🏛️ Government

📚 Education

📋 Description

• Reporting to the End User Computing (EUC) Manager, the Operations Lead is a critical role in leading the way in how End User Computing services are managed and improved, as a core service, within the GoA. • This position plays a critical role in shifting EUC services from a technical service offering to user-centric service offering that provides high-business value and increases user performance within the workplace to enable business partner outcomes. • The Operations Lead provides oversight and guidance to the End User Computing team. • Works with other Information Management and Technology (IMT) and business teams.

🎯 Requirements

• University degree in Computer Sciences or a related field. • Four (4) years of progressive leadership and technical experience in the IT field, specifically related to the technologies and responsibilities of this position. • Equivalencies are considered on the basis of: A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six (6) years related experience; or A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience. • ITIL Certification. • Service Level/KPI Management experience. • Vendor/Contract Management experience. • Continuous Improvement/Service Evolution experience. • Experience in assessing new opportunities and performing necessary due-diligence around technical, operational and financial impacts. • Superior IT technical aptitude to guide the operations and to define road maps for in scope EUC services. • Experience with Enterprise Service Management. • Experience collaborating with the technical project teams and business partners to collect, clarify, and translate technical details into practical, informative messages and forward direction.

🏖️ Benefits

• Positive workplace culture and work-life balance • Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement • Leadership and mentorship programs