Senior Engagement Manager

Job not on LinkedIn

October 10

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

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Albert Invent

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Artificial Intelligence • Biotechnology • Science

Albert Invent is an end-to-end platform that digitalizes synthesis, formulation, and materials science for the age of AI. It combines capabilities like inventory management, Electronic Lab Notebooks (ELN), Lab Information Management Systems (LIMS), and regulatory intelligence to streamline research and development processes. Trusted by thousands of chemists across 36 countries, Albert Invent enhances productivity and accelerates innovation in chemical research through the use of advanced AI and machine learning technologies.

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

🧬 Biotechnology

🔬 Science

💰 Seed Round on 2023-06

📋 Description

• Own the full post-sale lifecycle for our most strategic enterprise customers. • Ensure customers achieve meaningful business transformation through Albert. • Orchestrate services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized. • Act as the primary relationship owner, responsible for driving adoption and value realization. • Drive program delivery, managing timelines, escalating risks, and coordinating internal resources. • Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully. • Build and manage deployment schedules, tracking progress against milestones. • Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations. • Anticipate risks, proactively resolve issues, and escalate when necessary. • Ensure delivery outcomes are translated into measurable customer value. • Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies. • Develop and execute customer success plans aligned to business transformation outcomes. • Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively.

🎯 Requirements

• 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services • Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus. • PMP and/or CAPM certification a plus • Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes. • Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders. • Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred • Ability to analyze customer data and use insights to drive decisions and actions • Familiarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required • Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. • Experience in nurturing long-term (multi-year) partnerships is essential. • Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives. • Strong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools • Ability to travel ~20 to 50% (North America and Europe)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work schedules • Professional development opportunities