Analyst, Workforce Planning

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October 1

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Aledade, Inc.

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Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

📋 Description

• Generate and maintain performance reports and dashboards (daily, weekly, monthly) to track key metrics across the contact center. • Analyze performance trends and provide actionable insights to improve efficiency and outcomes. • Build/maintain custom and ad-hoc reports tailored to specific business needs • Collect and integrate data from systems such as Five9, RingCentral, Tableau, and Snowflake. • Perform data validation and ensure accuracy, consistency, and reliability across all reporting. • Partner with stakeholders to understand reporting requirements and optimize reporting outputs. • Support pilot reporting for new initiatives and process improvements. • Assist in documenting reporting processes, standards, and data definitions to support consistency across teams. • Provide end-user support for reporting tools, including troubleshooting issues and assisting with data access questions. • Identify opportunities to automate manual reporting processes and improve efficiency through better use of tools and data pipelines. • Other duties as assigned

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 2-4 years workforce planning experience in a call center environment • Experience working with call center or operational data (Five9 preferred) • Strong experience working with data in Excel and BI tools (Tableau or similar) • Familiarity with data warehouse platforms (Snowflake preferred) • Ability to build accurate reports and dashboards with attention to detail • Strong written and verbal communication skills; Ability to translate data into meaningful business outcomes. • Strong analytical and problem-solving skills with ability to spot trends and anomalies • Ability to manage multiple reporting tasks in a fast-paced environment

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!