Customer Success Manager, Technical

July 29

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AlgoSec

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Global cybersecurity leader, AlgoSec, empowers organizations to secure application connectivity and cloud-native applications throughout their multi-cloud and hybrid network.

501 - 1000 employees

💰 Venture Round on 2018-01

📋 Description

• Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. • Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. • Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. • Flag churn risks early and lead mitigation efforts. • Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. • Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. • Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. • Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. • Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

🎯 Requirements

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. • Proven experience managing strategic and enterprise-level customers with measurable success. • Strong understanding of network security, governance, audit, risk, and compliance practices. • Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). • Excellent consulting, project management, and data-driven decision-making skills. • Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). • Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). • Resilient and adaptable in dynamic, fast-paced environments. • Willingness to travel up to 50% of the time. • Executive presence and ability to manage high-stakes conversations and escalations.