Support Specialist

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April 30

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Aliancers

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Somos una consultora de Selección de Talento en Mandos Medios y posiciones operativas en todas las áreas de negocios de todas las industrias.

11 - 50 employees

📋 Description

• Act as the first point of contact for customers seeking technical assistance via phone or email. • Perform remote diagnostics, identify issues, and determine the best solutions for customer problems. • Work with a ticketing system to track and resolve customer support requests efficiently. • Install and configure computer hardware, software, networks, printers, and scanners. • Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory. • Maintain and update user guides, technical documentation, and training materials. • Coach and train junior Support Specialists. • Keep IT inventory organized and update asset records in FreshService. • Engage with third-party providers for support and issue escalation. • Schedule and manage appointments with clients, ensuring all engagements are met. • Follow the Microsoft training path provided by the Team Lead and achieve set goals. • Attend meetings, participate in team activities, and contribute to a positive and productive work environment.

🎯 Requirements

• Degree in Computer Science or Information Technology (preferred). • Experience with Windows and Mac operating systems. • Basic knowledge of Active Directory environments and Microsoft 365. • 1+ years of experience in an IT Help Desk role. • 2+ years of experience in a customer service role. • Bilingual in English and French (Required).

🏖️ Benefits

• Work alongside & learn from best in class talent • Excellent career development opportunities • Great work environment