Defined Contribution Team Manager

🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Lead a team of Registered Representatives supporting participants in employer-sponsored retirement plans • Partner with the Financial Services team to monitor and continuously improve service quality • Coach and develop Registered Representatives through ongoing feedback and timely coaching • Complete required monthly call evaluations and conduct silent monitoring when appropriate • Administer customer care and HR policies and support performance-management processes • Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance • Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations • Provide program, policy, procedure, and tool expertise to resolve customer concerns and escalations • Provide guidance on defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions • Build knowledge of financial wellness solutions and communicate relevant information and direction to the team • Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations • Maintain compliance with AFS Written Supervisory Procedures and FINRA supervisory requirements • Contribute to AFS supervisory procedures and help ensure policies and client interactions meet regulatory requirements

🎯 Requirements

• Possess FINRA Series 6 and Series 63 licenses • Ability to obtain a Series 24 or Series 26 license within six months of hire • Experience in financial services and/or the 401(k) and retirement-benefits industry • Advanced knowledge of investments and employer-sponsored retirement plans • Working knowledge of qualified retirement-plan requirements • Intermediate knowledge of relevant compliance, regulatory, and legislative requirements • People leadership experience in a contact center or customer-service environment • Experience coaching and developing team members • Experience creating and maintaining audit and compliance procedures • Experience handling customer escalations and complaints • Must have work authorization in the United States that does not now or in the future require visa sponsorship • Must successfully complete applicable background checks

🏖️ Benefits

• Health, dental, and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements where possible • Competitive total rewards package • Background-check-related processes as applicable to the position

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